MTa®
KanDo Lean

MTa KanDo Lean is an activity based learning pack which focuses on customer service through Lean Processing. It is designed, so you, as a facilitator can help participants:

• Understand how lean processing can improve customer satisfaction, business performance and job satisfaction
• Think through how the principles of lean processing could be introduced into participants place of work

You can use our lean game with anyone in the office, factory or supply chain who needs to understand or influence:

• Customer service
• Process improvement
• Continuous flow
• Balancing workloads
• Information flow
• Pull systems
• Visual control systems (kanbans).

The design of the activity and the participants' workbooks structure the learning through 5 phases. The activity and support materials are designed to take your participants through a structured approach to learning that includes:

• Activity
• Review to develop learning
• Implementation of learning

The key elements raised by each phase are listed under the tabs below. The number of phases completed and their emphasis can be changed to suit the needs of the participants.

Kando Lean being used to introduce lean principles by the US Air Force. Photo from: www.af.mil

Phase

Phase Information

Example learning points to look for in phase 1:

• Efficient layouts
• Understanding product specifications
• Definition of product quality
• Dealing with surplus materials

An example question from the phase 1 review sheet:

• Would it have helped if you had discussed business or order processing issues with the customer? If so, what would you want to achieve from these discussions?

Our lean game in action at Britvic

Example learning points to look for in phase 2:

• Communicating with the customer
• Effective location and storage of components
• Problems with batch production and high WIP
• Internal communications
• Understanding priorities

An example question from the phase 2 review sheet:

• There is likely to have been a lot of waste during phase 2. What was wasted or caused the waste?

KanDo Lean at the University of Kent

Example learning points to look for in phase 3:

• Process design for market requirements
• Use of visual displays and pull systems
• Benefits of shorter lead times
• Overall capacity planning
• Work distribution and balance

An example question from the phase 3 review sheet:

• Compare the work load in different areas. How well was it balanced? Were there any bottle necks or slack?

United Biscuits review phase 3

Example learning points to look for in phase 4:

• Coping with variable customer demand
• Alternative forms of Kanbans
• One-piece flow and appropriate documentation systems
• Teamwork and flexibility
• Clear definition of responsibilities

An example question from the phase 4 review sheet:

• If your customer demand quadrupled what are the advantages and disadvantages of: adding more people to existing work stations (and sub-dividing the work) or having several work stations working in parallel?

Participants on an MTa demonstration workshop

Example learning points to look for in phase 5:

• Customer/supplier relationships
• Dealing with remote businesses
• Avoiding component shortages
• Simplifying the supply of components
• Supply chain information flow and constraints

An example question from the phase 5 review sheet:

How do you think the following could benefit by the effective implementation of the principles introduced in through KanDo lean:

• Customers
• Companies
• Workers
• Suppliers

QCIT @ RAF Waddington prepare for phase 5

All phases of KanDo Lean encourage participants to think for themselves and challenge existing ideas, approaches and behaviours. KanDo Lean ends with a final questionnaire and discussion to consolidate this learning and encourage links to be made in the workplace:

• It helps participants think through how the principles behind lean processing can be used
• It focuses attention on participants place of work to see where and how lean processing might be able to help.

An example question from the learning transfer:

• Remembering your learning today, if you were able to design your work from scratch what are the most important points that you should keep in mind?

MTa KanDo Lean is supplied in a sturdy holdall complete with:

• a comprehensive facilitator' guide which includes full facilitator instructions, product information sheets and customer satisfaction sheets
• 16 individual workbooks that are both reference documents and personal records of participants' learning
• 3 boxes of over 300 durable plastic components for use as factory materials
• kanban squares and sales order cards
• the components are re-useable

The MTa® guarantee:

• All MTa Kando Lean components are guaranteed for 7 years

Manufacturing:

• MTa Kando Lean is manufactured in Europe, to European quality standards
• Manufactured from durable polypropylene

MTa KanDo Lean

• MTa KanDo Lean components
  (3 Trays)
• 16 x Participant workbooks
• Comprehensive facilitator guide
• Kanban Squares
• Stop Watch
• Product Order Card

UK & International (£)

£695

Americas ($)

$1215